Common questions about ceria 89 legal and account terms
Your account remains active and your data is retained per our privacy policy for audit and compliance purposes. You can log back in anytime. If you want your data deleted or exported, contact support with your account email and we'll process the request within our standard timeframe.
Withdrawals to DANA, OVO, GoPay and QRIS are verified and processed within hours once approved. Verification includes checking your identity and transaction history. Bank transfers may take longer depending on your bank. Check your dashboard for real-time status on every request.
Yes. Your full transaction history is visible in your dashboard anytime. To export a formal data report, contact support and ask for a data export. We provide this in a standard format within five business days of your request.
Failed logins and unusual activity are flagged automatically. Your account has built-in security: two-factor verification on sensitive changes, encrypted password storage, and IP tracking. If you suspect unauthorised access, contact support immediately and we'll freeze your account pending review.
Log into your account dashboard and go to Settings. You can update your registered phone, email, or bank details. Changes take effect immediately. For payment method updates tied to DANA, OVO, GoPay or QRIS, verify the new details in your wallet settings first.
Review the transaction in your dashboard first to confirm the date, amount and status. If something looks wrong, contact support with your account email and the transaction ID. We investigate disputes within two business days and escalate to our payments team if needed.
Your account access and play options depend on local law in your region. ceria 89 operates within permitted jurisdictions in Indonesia. Our terms of service outline regional restrictions. If you're unsure whether your location is supported, contact support or check your account eligibility during sign-up.
