Reference

Privacy Policy – Your Account, Your Control

When you open an account with ceria 89, we collect only the information needed to verify your identity, process your deposits via DANA, OVO, GoPay and QRIS, and…

What we collect and whyHow we protect your dataYour rights and request channels
ceria 89 Privacy Policy – Your Account, Your Control
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how we handle your data, want to request a copy of your account information, or need to update your details, our…

Live Chat Support Open a chat from inside your account dashboard or from the contact widget on…
Email Support Send your privacy request to support@ceria89.
Account Settings Update your phone number, email or payment details directly from your account dashboard under…
DATA SECURITY PRACTICES

How We Secure Your Account and Privacy

Your account security is built into every step of our platform. We use encryption for all data in transit and at rest, verify your identity before allowing withdrawals, and log every login…

Encryption & Secure Servers

All data between your device and our platform travels over encrypted channels (HTTPS). Account data and payment records rest on firewalled servers with restricted access and automatic backups.

Login & Withdrawal Verification

We log every login, flag unusual locations or devices, and require email or SMS confirmation before any withdrawal is sent. This keeps your account safe even if your password is compromised.

Cookie & Session Management

We use cookies to remember your login, language and play history. Session cookies expire when you close your browser; persistent cookies last up to 12 months. You can disable cookies in your browser settings anytime.

Data Retention Timeline

We keep account history and transaction records for two years to handle disputes and comply with local records requirements. Personal data is deleted once your account is closed and all disputes are resolved.

Your Access & Deletion Rights

Email us at [email protected] to request a complete copy of your account data within 14 days. After account closure, non-essential personal data can be deleted where local law permits.

Third-Party Data Sharing

We share data only with payment partners (DANA, OVO, GoPay, QRIS processors), our support and fraud-prevention teams, and only where local law permits. We never sell or market-share your details.

Frequently Asked Questions About Your Privacy

Real questions from players in Makassar, Denpasar and across Indonesia about how we handle account data, what information we collect and how you can control your privacy on ceria 89.

We collect your name, email, phone number, date of birth and payment method when you open an account. When you deposit via DANA, OVO, GoPay or QRIS, we log the transaction ID, amount and timestamp. Your IP address and device type are recorded for security and fraud prevention. This information is used only to verify your identity and process withdrawals.

We retain account history and transaction records for two years to resolve disputes and comply with local tax and regulatory requirements. Personal details like email and phone are deleted once all pending withdrawals are processed and disputes are closed, unless local law requires us to keep them longer.

We share your payment information only with payment processors — DANA, OVO, GoPay, QRIS providers — to process your deposits and withdrawals. We share account data with our support and fraud-prevention teams internally. We never sell your data or share it with marketers. Any sharing depends on local law and your rights under it.

Your password is encrypted using industry-standard algorithms and never stored in plain text. We log every login attempt and flag unusual locations or devices. We recommend using a unique, strong password and enabling email or SMS alerts for withdrawals to catch unauthorized access immediately.

Yes. Email [email protected] with your account email and request a data export. We will compile a complete record of your personal data, transactions, login history and support interactions within 14 days. This data is yours to keep or delete as you wish.

We use cookies to remember your login, language preference and play history. Session cookies expire when you close your browser. Persistent cookies remain for up to 12 months for convenience. You can delete or disable cookies anytime through your browser settings without losing account access.

Go to your account dashboard, select Settings > Profile and update your email, phone or payment method directly. Changes take effect immediately for future transactions. If you have trouble updating details, our support team via live chat or [email protected] can help within three business days.