Common Questions About Our Terms
Yes. You can close your account at any time through Account > Settings > Close Account. Pending payouts are processed first. Once closed, your account cannot be reopened, but you can create a new one. Account data is retained for 18 months for dispute resolution.
Our terms only cover deposits and withdrawals via these four local payment rails. Bank transfers are supported where local law permits; verify your bank's compliance first. Using an unsupported method may delay or block your deposit.
Your first withdrawal requires identity verification, which takes one business day. After verification, standard payouts via DANA, OVO, GoPay or QRIS clear within 30 minutes to two hours during business hours.
We can suspend your account for breach of terms, suspected fraud, or unusually large activity. You receive written notice within 24 hours. You can appeal through our compliance team via email within 14 days of suspension.
Your table joins, bet amounts and timestamps are logged for fraud detection and dispute resolution. Raw video is only retained if you file a formal dispute. These logs are private and never shared with other players.
These terms apply to your account and gameplay depends on local law in your region. Disputes are resolved according to the jurisdiction where our support is based. Contact us if you have questions about enforceability in your location.
Your terms agreement stays active. Password recovery takes 15 minutes via email verification. Once you're back in your account, you can review your current terms status under Profile > Agreements at any time.
